our policies

At Amber Bough, each piece is thoughtfully handcrafted by independent artists. Because of the nature of handmade products, slight variations are part of their uniqueness.

Returns

We accept returns under the following conditions:

• Request must be made within 7 days of delivery
• Item must be unused, undamaged, and in original packaging
• Proof of purchase is required (Please print the email receipt along with the package)

Non-Returnable Items

• Custom or personalized orders
• Commissioned artwork
• Perishable or fragile items (if specified in product description)

Refunds

• Once we receive and inspect the returned item, we will notify you
• Approved refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method

Return Shipping

• Customers are responsible for return shipping costs unless:
  • Item arrived damaged
  • Wrong item was sent

At Amber Bough, each piece is thoughtfully handcrafted by independent artists. Because of the nature of handmade products, slight variations are part of their uniqueness.

Returns

We accept returns under the following conditions:

• Request must be made within 7 days of delivery
• Item must be unused, undamaged, and in original packaging
• Proof of purchase is required

Non-Returnable Items

• Custom or personalized orders
• Commissioned artwork
• Perishable or fragile items (if specified in product description)

Refunds

• Once we receive and inspect the returned item, we will notify you
• Approved refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method

Return Shipping

• Customers are responsible for return shipping costs unless:
  • Item arrived damaged
  • Wrong item was sent

We work with multiple artists, so processing times may vary slightly.

Processing Time

• Orders are typically processed within 3–7 business days
• Custom orders may take longer (mentioned on product page)

Shipping Time

• Domestic (U.S.): 5–10 business days
• International: 10–20 business days (if applicable)

Shipping Charges

• Calculated at checkout OR
• Free shipping on orders above $___ (you can decide threshold)

Tracking

• Tracking details will be shared via email once your order is shipped

We take great care in packaging, but if something goes wrong:

• Please email us within 48 hours of delivery
• Include:
  • Order number
  • Photos of the damaged/incorrect item

• All items are handmade, so minor variations in color, texture, or design may occur
• These are not considered defects but part of the product’s charm

We accept secure payments via:

• Credit/Debit Cards
• Online payment gateways

All transactions are encrypted and secure.

• We collect only necessary customer information for order processing
• Your data is never sold or shared with third parties
• Email may be used for order updates and occasional promotions (you can opt out anytime)

By using our website, you agree to:

• Provide accurate information
• Not misuse or copy content/images without permission
• Respect the intellectual property of artists

Amber Bough reserves the right to:

• Refuse or cancel orders if needed
• Update policies at any time